Eros Boutique: caveat emptor

Odd, I ordered from them for my girl and it arrived well packaged and earlier than expected. I suppose it’s just the difference in location and timing (mine being post-Christmas).

-V

I may have had a atypical experience. But I was very frustrated when I tried to find out the status of my order. I sell online myself and would never treat a customer the way I was treated.

My first experience with Eros Boutique was all positives. I had a last minute emergency, a few weeks back, when I ripped my favorite latex dress two days before a big party. A friend of mine had just got a nice corset from Eros so I thought I would give them a try. I called and talked to one of the girls and they took the time out to find all the latex dresses they had in my size. They even asked for my measurements to make sure that I would get a proper fit. After they called their warehouse, they directed me to the site so that I could look at my options. I called them with my choice and they overnighted it to me. (I like how the return address is “EB Inc” instead of “Eros Boutique”.) It was packaged nicely and discreetly. They even threw in free shine for the dress. During all of this, I talked to two different girls at Eros and they were both very helpful. I plan on ordering more from them. I’ll keep you updated.

Richard, Sorry to hear you did not have a good experience with our site, we ship over 200 packages daily, we usually have a fill rate of 94%, most of our items are hand made but still stock them ) we have 3 different warehouses to fill everyones needs, we did do a upgrade of our computer system ( at that time frame ) which did not go as planned so we were working manually for 2 weeks until we could research another system and have a company install it, you could of just called us and we would of worked with you , if something didnt fit , we would of exchange it for the proper size, also the wrapping , its standard, tissue paper which everyone uses,

in the future we hope you try our site again and if you have any problems, you should address them with manager and they would fix things for you,

we have been in business for 10 years and in the latex/rubber business that is long, it is because our values and we bend over backwards for our customers, we are open every day expect christmas from 10am to 10pm, and we did work this christmas ( usually we close but with the computer upgrade we worked)

look at skin two one of the biggest rubber houses they went out of business this year we have been solid for over 10 years and i feel we sell a diverse product line anyone can just sell vibes or just latex, but we have three warehouses stocked and I feel have a wide range,

I wish you just asked for a manager and they could of taken care of it, Yes, we are not perfect, but we try , and as anything if it we could be perfect we would, we had no idea our new software system could not do the job & at holiday time would have to reseach and emply a new system .

thanks, great site you have,

sheila manager ErosBoutique

Sheila,

Possibly that the “Emma Peel” style top I’d ordered was the main Christmas gift for a new lover had left me more touchy than usual. But let me give you the sequence as it seemed on my end:

My two emails asking about the status of the order were never replied to.

When I called and the order number wasn’t enough information for the person I spoke with to find my order I was shocked. But I didn’t know that you were in the hell of software changes.

When I called back as instructed I found myself connected to a voice mailbox that wasn’t accepting new messages. There really are people who use that as a device to evade customers. I realize that you probably weren’t.

The top arrived without any size marking making me wonder if it really was a ‘large’ since it is too small to fit my friend.

It wasn’t just that the top was accompanied only by tissue paper. It wasn’t really wrapped in the paper, which covered less than half of it.

I didn’t know an exchange was possible. I checked your policies and had the impression that at least with the top I was just stuck with it.

Perhaps I should’ve asked for a manager but I figured I was just shafted and let it go. (A former lover having become a crack addict was also a major distraction in my own life at the time.)

Since I sell online myself – used books and CDs – I know how easy it can be for customers to misinterpret things.

I’d always assumed Eros Boutique to be a high caliber organization and at times had considered joining the affiliate program for some of my own websites. Maybe sometime down the road I’ll try some of your bondage furniture.

richard,

hopefully you give us a try again, and i can assure you , you will have a better experience,

enjoy ! sheila

I ordered some things from Eros Boutique last year and still have not received the goods. If you read this Sheila, the order number is 15884. When I first made the order my credit card was charged $152.00 twice, the second charge was refunded after 2 months of asking. Do you think I should take legal action for fraud?

Contact: your attorney general, the Better Business Bureau and your credit card company. Don’t let sex toy merchants rip you off.

HI, I am the manager of Eros Boutique, Sue, Sheila left because she could not understand the customers that demand so much,we bend over backwards for our customers, we service over 100 customers A DAY and 99 percent are the best only the other one percent who do this most of the time , try to get something free,

let me tell what we dealt with in the last week

this week a customer ordered the new elment vibe it is made from astro plane material ,it comes with a vibe or one with 3 attachements, we accidently put on our site 3 attachement for the one vibe price, ofcourse when he called he told us he got the one attachement we realized the mistake we made, we offered him the3 piece set that retails for 350.00 instead of the price he paid 245.00 , he said fine, but called the vendor to get a better price and dee from Element pleasures said boy you would be charged double , because she lost money on you, which double would cover her costs. & did i mention he threathen to post to every board eddy & freddy etc, if he could not get a better deal? hello we were losing $85on him,and he is still threating to post every message on every board about what? THAT WE OFFER HIM 85 BELOW OUR COST? SO WE CREDITED HIS CARD, AND TOLD HIM WE COULD NOT KEEP HIM HAPPY PURCHASE SOMEWHERE ELSE, HE CAME BACK NO,EVERY ONE ELSE IS OVER 200 HIGHer, YES we know that that is why you were getting the deal, well guess what no deal we credited his card who needs threats when you ARE MORE THAN BEING FAIR.

WELL MY FAVORITE THIS WEEK IS A MAN WHO ENTERED A CONTEST ABOUT 7MTHS AGOAND WE GAVE HIM EXACTLY $665.00 WORTH OF GOODS WHOLESALE BUT HE DID NOT WANT TO WAIT THE 3 DAYS, HE WANTED IT NOW WE EXPLAINED TO HIM TO GIVE HIM FREE THINGS WE NEED TO MAKE MONEY FREE STUFF GETS SHIPPED LAST, no, NO, NO GO ENOGUTH

BUT HE PLACES ANOTHER ORDER THIS WEEK NDCALLS WITHIN 3 HOURS OF THE ORDER AND WANTS THE TRACKNG NUMBER? CUSTOMERS LIKE NOT WE CAN NOT DEAL WITH AND DID HAVE THE GIRL THAT WORKS HER EXPLAIN IN QUOETS ” I can not do anything right>>>>”

So good luck that is why the customers want nothing for nothing , we have finally made a black list for the SEX business and they will be black listed,

thanks

I bought something from EB once. As I recounted above the evasion and run around when I tried to find out when my lover’s Christmas present might ship was very frustrating. So I buy from other fetish merchants.

I own a used book and compact disc shop. I too have lost money because of mistakes I made. If I misprice something then it is my fault.

There will always be silly pests who don’t understand that they aren’t the only customer and are selfish and abusive.

They are a part of dealing with the public be it retail or waiting tables in a restaurant. Annoying but true.

*Here is the email i sent to Patricia @ Eros…My boyfriend purchased many items from you website on August 2nd, 2005 and has yet to receive the complete order. After numerous attempts to contact someone he emailed you and you were very helpful. We are once again asking you for your help so we can finally have these items in our hands. He has only received the Dolores Corset (item #QSL-3001). Here is a list complete with item numbers of the remaining merchandise still not received:

Code Name Quantity Size Price Leg889-B-LE Biker Chic Boots 1 8 $175.00

H1131 Leatherette Full Length Gloves 1 pair Sm/Med $99.00

RubyCollar RubyCollar 1 Sm/Med $48.00

LeashPL-B Midnight Drakness Patent 1 $38.00 Leather Leash

Totalling : $ 360.00

I spoke to Sheila tonight and I gave her the imformation that I am giving you. However, it was hard for me to explain the situation to her because she spoke incredibly fast and kept cutting me off and kept telling me not to worry she would call me when the order was shipped out. She also told us that months ago and we never heard from her or anyone in this company. She also told us (in August 2005) that she wasn’t able to give us tracking numbers because they ‘were lost’ and that the boots were ‘lost in the mail’. Please Patricia, help. I would love to hear a response by later in the week via email or you can call me on my cell phone, I ALWAYS pick it up, for some reason if I dont please DO NOT hesitate to leave me a voicemail with an extension or direct line that i can reach you at.

Thank You-Hope to hear from you very soon-

**this company is full of shit and i dont suggest ANYONE purchase ANYTHING form there web site as they are incredibly HALF ASSED and never give you a straight answer. I was told SHeila would be handling my order and is poke to Jackie today and iw as told that sheila is OUT OF STATE fora few days…so now i have to wait for her to come back…when i asked them to keep me updated no one did, they only contact me bc i email and call them., Someone really should’ve contacted me to tell me that sheila was not goin to be there for a few days…i alreaqdyt reported them to the Better Business Bureau…and there rating is horrible…dont buy from them. Youll never get your merchandise and end up with your money stolen.

I find it interesting that the posts from Sue and Sheila, managers at EB, show little evidence that these women are competent menagers. Their grammar is beyond terrible, their spelling is almost as bad, and Sue rants on about bad customers instead of explaining how the company will try to improve its dealings with legitimate customers. EB needs to hire someone with a decent education to fill this position before anything is going to improve. I recently placed my first order with an on-line sex-toy shop, and I certainly hope that the persons handling my order will be more professional than these two.

How horrible! I ordered a pair of boots from Eros and sure enough they never arrived. All questions have gone unanswered! I guess from their dealings with scammer customers that want something for nothing…ALL CUSTOMERS ARE NOW PAINTED WITH THE SAME BRUSH!

There is a definite pattern going on with this store. While many customers have a positive experience with them, it seems when things break down, they break down completely.

Members of the IAR, rubberist.net were recently warned not to complain about Eros because Eros buys banner advertising and complained about the negative posts, which were subsequently taken down.

I agree that they need to hire someone intelligent and literate. I also want to point out that the pattern and correspondance described sounds exactly like what others have experienced.

It may interest you to know there are 2 others threads about Eros Boutique and both are almost exactly like what Richard described.

3 almost identical stories here: http://www.latexlair.com/forum/viewtopic.php?t=513 (If you post in this thread, please be factual and follow the format of the forum!)

http://www.ebonyfetishgoddess.com/musings/ (Saturday, June 11, 2005 entry)

What I learnt from my bad experience with them is to never order a big ticket item such as a latex top or boots from a third party. It is almost always just as quick ordering straight from the manufacturer, unless you know with 100% certainty that the item is in stock. In the future, I would go so far as to ask an online vendor to take a photo of the item on their premises before ever opening my wallet!

i have to raise my hand for the scammer treatment too. when eros fucked up my order they pretended I was just another greedy bitch that got her order and thought she’d pretend it never arrived and get her money back too. i’ll be in Boston next week so I might show up on their doorstep with either a baseball bat or a lawyer. i’m kinda moody like that.

It is February 21st and I placed an order in the beginning of January. My credit card was charged and I don’t have the product I ordered. After many unanswered phone calls, voice messages, and emails I am now forced to take matters further. What kind of company stays in business for 10 years when they seem to screw people out money. There are some news people out there who like to pop up on doorsteps of businesses who screw you and confront them in fromt of millions. Maybe they will be contacted by me.

Update on my previous battle with Eros. They appear to have a pretty sweet scam going! They take your order and your money and deliver nothing…you ask what happened and they placate you with lies until the time window for the money charge back facility of most credit cards has expired…any complaints to relevant authorities are defended against with the old “Fake Complaint to get free stuff” excuse. You get super angry and they giggle and count your “Generous Donation”.

I would warn everyone to never buy ANYTHING from Eros…ever!

Considering the high cost merchandise supposedly held instore its just too much of a risk!

Im surprised they dont just use your credit card details to make fake charges…its not like any consumer authority could touch them for it!

They could suck away thousands and just claim youre the one scamming them!

Richard, I would also like for you or one of your comments to work a day at our boutique & see what we do, this is just a quick overview of the above negative comments,

and we are still in business for over 14 years because have a bunch of great customers ( excluding these ) that appreciate what we do for them, so people just love to complain,

Just a note, I was in Freindly ice cream the other day, service was great and the manager came over to each table, and the ones , I could ear complained about something , expect ours , people like to jump on the bandwand of negative things,

Just to reply to you all, we service over 195 customes daily, ofcourse there will be a few which for some reason we can not keep happy, let me start, that the grammar might be poor because we are typiing while we wait on customers, ( we work we dont have the time to check our grammar when there is work to be done ) lets start here,

and for Laura , on her items, she did recieve them, her boyfriend wanted a separate tracking number on each item we explained it to him & her , that they went in the same box , therefore there is not a separate tracking # , they called over 8 times a day about the same issue , they received it but did not get a seperate tracking number 6 months later she called & said she did not get all items, i gave her the different tracking numbers which i post in the morning, and we did send out again at our cost, another pair of boots, etc,, and leash which you will see from the tracking number was already shipped. and did laura mention she called yes 6 months later & we reshipped & she said ” my boyfreind ordered some tie thing, i didn’t get ( this was 6 months later) i remember because of the phone calls over the tracking numbers, that we gave them but if two things went in a box, they wanted a tracking number for each of them which you cant do unless you ship each one seperate & they already received the items, I looked it up & told her the tie panties were shipped to her on the date etc,,, she said oh, i am not sure what he ordered anyways, I DID received the panties ties, I thought it was a Tie, , sorry, 6 months later,

we have many happy customers,over 97% of them we work over 18 hours a day ,there are a few customes you can not make happy no matter what, they just want to complain,

butl also for your info, we do not charge for exchanges like shipping , if someone orders the wrong size, we will ship for free, we send free gifts, if the order was mix up ( as in any company it sometimes happens)

we have a vast selection of items, imported most of them, not many companies in the US, carry latex because it is hard to carry a inventory of over 1 million dollars in inventory every day,

Just to know what we go through everyday, the cusomer who agreed the butt plug was the correct size, but when it is up his ass , it changes by a little bit of a 1/4 ” & sent it back & told us we should stick everything up our ass first & measure,

then the man who called today , & his wife does not like the vibrator she has used it for 3 hours & only got off twice? how does he return it? maybe i shoud send it to this board, a cum soaken vibe, which we have to pay to purchase it, ship it & ofcourse dispose of it when it comes back to us,

and my favorite as i mentioned is the man who we gave $665.00 of free items ( yes he has never been charged for anything but writes every board to complain to about us, YES $665.00 free, and still tries to order, but he orders at 3 or 4 am then calls at 10 am YES 7 hours later & wants a tracking number or he is going to post bad things on the web, so we do not charge or process his orders, but that still does not stop him , for writting things even though he got $665.00 of free items NEVER CHARGED,

and for the IRA man , they never censor posts, did you ever donate money to keep it going? it costs money to host it maintain itm etc, we put a banner on to help them with costs, , fetish community loves to point fingers, but wonders why? they is not many places left,
skin two of london, great maganize but had to shut the clothing line down , because they could not make money with the fetith market or house of whacks stopped production only sells online a few items for same reason, , so please purchase from somewhere else & get better service as you say,

and for the sizes, we purchase from the same compnay as EVERYONE IN THE WORLD, does, ( yes, there is a big world out there so they dont size the items for the different countries all have different sizes ) so they come un size we measure them & mark them as they come in,

We have pride & love our customers we have many many friends within the years, if the same ones are going to jump on the band wagon & will complain about anything, that is what they do,

we can say we work over 110% , work hard, keep our customers happy,

thank you , Eros boutique

I’ve owned a retail shop for over 20 years and have been doing ecommerce for quite some time. I know how some customers can be.

I also know how I was treated by Eros Boutique and how I’ve been treated by other online fetish retailers.

Richard

Wow, I’m continually stunned at the unprofessionalism of Eros Boutique.

Sheila, do you not know how utterly unprofessional your responses are? Blame avoidance in every post you’ve made, from what I can even decipher of them.

You still haven’t addressed Richard’s complaint, or Arwen’s. I would also like to point out that Arwen was also a paying supporter of the IAR, like you. I’m stunned at your intimidation of Ataraxia and his members and your threats to pull your advertising.

You can try and intimidate site owners all you like, but fortunately for the general public, news still travels. The more you censor, the more unhappy customers will continue to post.

In the meantime, it might behoove you to think before you speak, or even better: answer a customer’s questions honestly. If you don’t have something in stock, or you forgot to order it, say so. I’ve found that customers appreciate the honesty.

…They just dont get it do they? Yes, there are some customers you just cant win with…there are also genuine customers who have problems. The real disatser comes when Eros treats the latter as the former just because they dont want to get “Burned” again…a sort of “series of boys who cried wolf long before you arrived on the scene and you get attacked by a whole pack” I know it can seem like everyones jumping on the bandwagon when several complaints gather together into a group but look at it this way…many complaints removed from the bandwagon and dispursed far & wide would still be far too many. Eros is acting like large congregations of unhappy customers invalidates what theyre saying? The IAR does indeed censor posts to placate sponsors…doesnt what to lose them. Lost seveal longtime contributing members instead…brilliant logic!

Any more nonsense damage control (which only makes the situation worse) you want to do Eros or are you gonna be good vendors now?

Wait a minute…since when do Eros accept returns on sextoys or use tracking numbers at all? ………THEYRE LYING AGAIN!

…and are we forgetting that Eros robbed me?

Literally took my money and sent me nothing. No matter which way you look at it…no matter what kind of spin you want to put on it…thats fraud!

Still havent answered any of my queries on what happened!

Funny, im getting more communication with the Eros staff here than in previous E-Mail contacts.

Just a little reminder that THEY ROBBED ME!

Took money…delivered nothing Took money…delivered nothing Took money…delivered nothing Took money…delivered nothing Took money…delivered nothing

What part of this simple problem dont they understand?

First of all, we are not unprofesional, we work very hard, and YES, i already told you some of this comments were from people that got their items, but wanted things we could not give them, like a seperate tracking number for each item when it all comes in one package etc,,,

We stand by that we treat every customer fair, what about the customer today that has two catsuits and wants to return them , but wants their money back also before we get back the two catsuits they have? you try to walk into target or any store & ask for your money to be returned while you stil have their product, I am not going back & forth on this, but we have over thousands of happy customers, so if a few want to jump on the bandwagon go ahead, that is why it is america you can shop where you like.

So I am putting this to rest & I can for sure tell you we are 100% fair , to everyone !

Thank you & Please shop where you please. We can say we treat & are fair to everyone & give our customers 110%

Eros Boutique = poor customer service.

They don’t make it, they get it from wholesalers. Find another online kink merchant.

…still too stupid to understand!

I DONT HAVE MY ORDER…IT NEVER ARRIVED!

Got it?

But no…they still pretend I got my order and am now pretending I didnt so I get my money back too.

You know…scammers always…ALWAYS…give up after a while. Once youve called their bluff they get bored and wander off. The very fact that im STILL GOING ON ABOUT THIS is as clear as hell a sign that im not moving until I get what I paid for or get what I paid back!

Eros will never be rid of me until they do the right thing!

Ill go everywhere I can…all over the net…everyone will know the true, accurate depiction of how you treated me.

…so you better make sure the account I give has a happy ending!

Wow, can that woman be any more of an illiterate?

Sheila, stop with the illiterate stories and excuses.

And to think, this store is located in the heart of one of the academic capitals of the world.

Well if shes so damned sure she shipped my order and it arrived…what was it?

C’mon then if youre so insistant that your recollection of what happened is accurate please tell me the details of the order!

…cant can you!

…cause youre bulls**tting!

I hope this example serves as a warning to all potential Eros shoppers. One of the worst case scenarios for shopping on the net is the vendor charging your card and not sending you anything. We reassure ourselves that “If they dont deliver ill just go tell my bank and get my money back” I can go one better than the nightmare scenario and say “Well what if they deliberately delayed…pretended that theyre struggling with suppliers and genuinely trying to get your order to you…long enough so the charge back window closed?”. They delay and hold out cause they know that all transactions not reversed by 4 months after the intiial transaction date are considered legally “done”.

And after they are sure you cant touch them…they turn nasty…start claiming youre out to scam them…just imagine how you would feel!

I too ordered something from this site and they charged my card twice. I had NO problems ordering from the website (no error messages or anything)so it’s not like the website “goofed up” and placed my order twice, (I only got one of the item delivered). I want my money back! Whenever I call it’s that damn voice message overload thing..One time someone did pick up the phone ( I heard voices) and then PROMPTLY hung up on me. I will NEVER order from this website again. I too am forced to take matters further, luckily I have an outstanding bank that really goes to bat for you in situations like this. Do NOT order from this site..

Be sure to get in quick, dont believe a word they say in their attempts to “wait out” the “transaction completed” time period! Eros are professional fraudsters, they know to imply through their words that youll get all bossy and impatient despite their assurances…charge back the amount…then your order will arive in the mail the next day and youll be all “oops…guess I should have listened and given them more time”. Take no chances! As soon as they drop the ball…NAIL EM!

It’s October 2006 and the comments about poor customer sevice at Eros Boutique still hold true: phone is always ‘mailbox full’, either number (800 or 617). No e mail about shipping, one email response saying my order will be checked on but then nothing for the past week. I’ll keep you posted but their customer service stinks for so a good looking site.

Eros Boutiqnue are so far up their ass it isn’t fuinny, for the pass week i have been calling and sending e-mails to cancel my order and on money i am going down to the back and seeing if they can charge the money bakc themselves. This isn’t fair i don’t want the bloody thing anymor. E-mail and phones should always be answered when if it take 2 days but i bloody week i even e-mailed that shelia chick and still nothing. I hate you eros i will never go back and shop with you again.

They bought an ad on a kinky site of mine. I could’ve told them why it was a bad ad but having had my own bad experience with them I said “what the heck.”

What stupid people: they could’ve tried to make Richard here happy and probably spared themselves all this negative PR.

I ordered the mesmerizing maid outfit for my woman on Nov. 2 06. It is now Nov 28 06 and all of my emails are unanswered and I can not reach them by phone. I also get the overloaded voice mailbox message. I understand if they are busy, but when the info I received said 8 to 11 business days and that has long past, they should notify people. I would still like the outfit even though it is too late for its intended purpose. Also on the website it says orders not received within 45 days will be refunded, has anyone else seen this and is it true?

I ordered a leather harness on Nov 2 and recieved a similar item on Dec 2 (i live in Canada so shipping time is acceptable) however the harness i recieved is nothing like the one i ordered nor should it have been confused with it. The item I recieved not corset style nor embrossed it is simply a leather harness with three straps and a removable panel attached with snaps. I have attempted to contact Eros by phone and origialy was able to leave a message, however sinceforth have recieved the mailbox full message, I also sent a email detailing the error in a civil manner to most of the email addresses listed on the site. I have not had any problems aside from not recieving a response as of yet and the full mailbox issue. I wish to return the item in exchange for the one that i ordered and I look forward to updating this post with a satisfactory resolution.

I work as a professional domme, I have a diverse and varied client base, all of whom request a variety of different things (certain outfits, devices, etc.) I ordered a skirt from Eros, and payed the extra $30 for 3 day shipping so that I would have it in time for a session (with an out-of-town client, no less.) Never received the package, emails and phone calls went unanswered. I understand that I am not the only client that Eros deals with, and a simple shipping misunderstanding is forgivable. However, refusing to answer your phone or respond to emails is not. It is unprofessional, unreasonable, and simply, bad business. It really is a shame that Eros cannot conduct better online business, several of their outfits made my “to get” list. Fortunately, I found another site that sells the very same skirt I was looking for, however, not in time to satisfy my client.

I’m in the same boat as the rest. My order was charged on my card two months ago and only half the items were delievered. I haved e-mailed with no response on the partical order. The 800 line is always busy and the local number has a full mail box. I wish they would either respond or credit my card. I guess I’ll call up VISA and see if they can help me

Hi Arwengoenitz or anyone else who works for eros, please respond to my emails.

I ordered a pair of boots from eros boutique. I have been charged (debit unfortunately) and have received nothing. No response from emails. I’ve learned only buy from online stores you can get in contact with before hand. If no communication continues I’m going to start following legal advice.

I simply don’t understand, with such a beautiful website and desirable range of items why shaft customers? Even if you’re trying your best and doing it unintentionally. Stop paying for banners and hire someone for an hour a day to respond to emails!

All of your posts have been so helpful! A sincere thank you to all of you! I recently (2/2/07) ordered a whipping post for V-Day for my husband. I too paid the extra $30 to ensure 3 days delivery, however after many attempts to compant them via phone and email I still have not recieved my tracking numbers. My package should have arrived Wednesday at the latest, but with $415.00 in the balance, I know better than to let time pass. Thanks to all of your great posts I have charged back my account for the total amount. This will be credited to me in 5 days, leaving me enough time and thankfully money as well to get another gift for my hubby. I understand Eros is still pretending to uphold their porfessionalism here, but I called 15 times today all to go to the overloaded voice mail box. Once someone picked up and without speaking immediately hung up the phone. This tells me that people are there, and are avoiding calls. No wonder they are busy, they have so many people looking for refunds they have no time to conduct real business. I too work for an online company and I am personally responsable to uphold and maintain orders for our 1500 clients. I personally deal with all issues via phone, email or fax and I have no problems getting back to my customers within one business day. Eros is indeed a scam and I too will advise that NO ONE shop with them. Again thank you all sooooo much for your help!!!! XOXOXOX

Same story here gang. I am so glad I read all of this in time to re-order my wife’s gift from someone else in time for her Birthday. I emailed multiple times, called both numbers a ridiculous amount of times (vm full, and busy on the 800 number each time), and have never heard back from them. I just called my bank and canceled the order…at least they don’t get money for nothing in this case. Thanks to you all for confirming what I was beginning to fear.

Hi all. I see that some of you are satisfied with the erosboutique.com service. Unfortunately I can’t say the same. I bought three items at this store, but they just send me one of the items, in a different size of my choice, and one month latter than expected. After almost six months, I never recibed the other two items, nor reimbursement, and not a clear answer to my e-mails or telephone calls asking what happened with my order. So, be careful in your choices if you are thinking to buy at this store.

J.

i ordered a $400+ product from erosboutique.com. i never received it. i emailed them constantly for a couple months. no response. i called, but their voice mail was always full. i created a better biz bureau report, who contacted them…no response again. it’s been 7 months, and i’m not giving up, but don’t know what else to do but trek up there and see them in person. hmmmm, maybe. they’re the worst and most infuriating company i’ve ever done biz with on the web.

Same experience here. The website looks very professional and “trustworthy”. So I ordered for $300 back in May (order 4509 if you read this, Sheila). I got a conformation mail and my CC was charged, but have not received anything. I mailed - no reaction and called - mailbox full. I have bought for about $20.000 “on-line” over the last twelve years, but have never been scammed like this. I filed an official complaint with my CC company. If everyone here does this, they hopefully will be penalized.